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As an organisation registered with the Fundraising Regulator we are committed to best practice and to responding to and learning from any complaints we receive.  

Our fundraising promise to you:   

  • WE COMMIT TO HIGH STANDARDS

  • WE ARE CLEAR, HONEST & OPEN

  • WE ARE RESPECTFUL

  • WE ARE FAIR & REASONABLE

  • WE ARE ACCOUNTABLE & RESPONSIBLE

For further details please see the full Fundraising Promise here. 

Complaints  

Our complaints procedure is available here. You may send a complaint to us by:  

Please provide your contact details and advise of your preferred method of contact.